Dudleys Gift Card Terms and Conditions
These Terms and Conditions apply to Dudleys Gift Cards and govern the relationship between Harvest Artisan Bakery Limited (“we” or “us”) and you or the person to whom you give the Dudleys Gift Card (“you”). Use of your Dudleys Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Dudleys Gift Card if they are different. You must, therefore, read them carefully. If there is anything you do not understand, please contact Customer Services.
Purchasing your Dudleys Gift card
Dudleys Gift Cards can be purchased at any participating Dudleys outlet in England, Scotland or Wales or online at www.dudleys.org The minimum amount required to activate a card is £5. The maximum amount that may be on a Dudleys Gift Card is £75. Your Dudleys Gift Card is issued by, and remains the property of, Harvest Artisan Bakery Limited, 123-125 Kingsland High Street, London E8 2PB
Using your Dudleys Gift Card
You may redeem your Dudleys Gift Card at any participating Dudleys outlet in England, Scotland or Wales. When you use your Dudleys Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Dudleys Gift Card at any participating Dudleys outlet. You may not top up the balance on your Dudleys Gift Card however you may transfer any outstanding balance to a new card at any participating Dudleys outlet. Your Dudleys Gift Card is not a credit card, charge card or debit card. You may not exchange your Dudleys Gift Card for cash. Refunds will not be given for the purchase of a Dudleys Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.
Expiration and Cancellation
Your Dudleys Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Dudleys Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.
Loss, Theft, Damage
You should take care of your Dudleys Gift Card and treat it like cash. Dudleys is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Dudleys Gift Card to Customer Services. If you lose your Dudleys Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Dudleys Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Dudleys Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Dudleys Gift Card we will require your Dudleys Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Dudleys Gift Card. If we agree to replace your Dudleys Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Dudleys Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.
Resale/Use in Promotions
You may not sell your Dudleys Gift Card. Dudleys Gift cards may not be used in sales or promotional activities including as giveaways or prizes in competitions without the prior consent of Dudleys. Dudleys reserves the right to cancel any Dudleys Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.
If you need assistance or if you have any inquiry relating to your Dudleys Gift Card, you can use the Contact Us facility on the Dudleys Gift Card website.
Liability of Dudleys Limited
Dudleys Limited shall not be liable for any loss or damage arising from or in connection with your use of a Dudleys Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Dudleys Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Dudleys Gift Card shall at any time by the terms and conditions published on the Dudleys Gift Card website and your continued use of a Dudleys Gift Card shall constitute your acceptance of such terms and conditions.
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Harvest Artisan Bakery Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.